This Return and Refund Policy (the “Policy”) set forth the procedure for return and refund of product bought through our mobile application in the name of Payekin in UK and US and Vendekin in India (the “Application”), to each person (the “User” or you) using the Services.
We would like to inform you that all the products which are for sale once dispensed/sold by Vendekin merchants and distributors cannot be returned, we Vendekin, our affiliated merchants and distributors) accept return in one of the below-mentioned condition:
Please note the wrong product is defined as all the product in the vending machine, except for the intended product for which money (or equivalent wallet money/points) has been paid via Vendekin.
We expect that the customer returns the product in the undamaged, unused and sealed condition in order to claim refunds for the transaction.
We, Vendekin our affiliated merchants and distributors would also like to inform that we will provide refund only in cases below mentioned:
Please follow the below-mentioned procedure in order to claim a refund:
To claim your refund/return, you can contact us via by emailing us at firstname.lastname@example.org or through the Payekin/ Vendekin application.
If a claim is made after the stipulated time frame, that claim will not be eligible for any refund or return.
If you make a claim through email or website, please provide the following details:
To make a claim through our application, please follow the steps:
Once you submit the claim, our support team will contact you to assist you on the claim.
Once the claim is investigated and verified, we will initiate the refund of the money or equivalent wallet money/points.
We would like to request to refer to the below table for further clarification on the same:
|Payment Mode Refund||Refund|
|Credit/Debit card/prepaid payment instrument||Credit/Debit card/prepaid payment instrument/ FreeCharge balance|
|Bank account through net banking||Bank account through net banking|
|Gift card/Gift voucher||Gift card/Gift voucher/ FreeCharge Balance|
|Wallet Balance||Respective Wallet Balance|
We might request for account information to verify the data with us before initiating the refund.
Last Updated on:19 July 2019
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